Careers at Leader Services

 

Leader Services is currently advertising the following position(s).
Information how to apply is below.

Help Desk Representative/Trainer

Primary responsibilities include providing first level phone support to all customers, logging and escalating calls; providing on-site customer training to groups of 2-50 people - requires in-state travel and overnight stays. The successful candidate will have a pleasant telephone voice and manner, excellent verbal, written, grammar, communication and public speaking skills, and the ability to type efficiently.

Qualifications:

  • Ability to listen carefully to customer issues and properly investigate, solve and document them into tracking software
  • Microsoft Excel knowledge: reformatting, use basic functions & file types
  • Basic knowledge using Microsoft Word
  • Degree Preferences: Associate‚Äôs Degree in Computer Science or related discipline a plus, or equivalent work experience
  • Hands-on experience with Windows and MAC operating systems
  • Training other staff members on effective troubleshooting and diagnosing techniques
  • Customer follow up to ensure complete resolution of issues
  • Possess at all times the drive to provide excellent customer service and experience
  • Prioritization and multitasking of assigned workload

Salary is commensurate with qualifications. A full benefits package is being offered including health, life, disability insurance, 401(K), paid holidays, flex days, vision, and tuition reimbursement.

 

LDP Inc. is an Equal Opportunity Employer.

How to Apply
Please forward (fax, mail or e-mail) resume detailing job history and salary requirements when applying. Use any of the methods below. No phone calls please.

E-mail
Resumes can be submitted to hrdept@leaderservices.com. Attachments should be in standard word-processing formats (Microsoft Word, RTF, PDF, etc.), or as text in the body of an e-mail.

Postal Mail
Resumes can be submitted via postal mail to:

Leader Services
Attention: Human Resources Director
PO Box O
Hazleton, PA 18201

Fax
Fax resumes to (570) 454-1310, Attention: Human Resources Director.