Careers at Leader Services
Leader Services is currently advertising the following position(s).
Information how to apply is below.
Help Desk Representative/Trainer
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Primary responsibilities include providing first level phone support to all customers, logging and escalating calls; providing on-site customer training to groups of 2-50 people - requires in-state travel and overnight stays. The successful candidate will have a pleasant telephone voice and manner, excellent verbal, written, grammar, communication and public speaking skills, and the ability to type efficiently.
Qualifications:
- Ability to listen carefully to customer issues and properly investigate, solve and document them into tracking software
- Microsoft Excel knowledge: reformatting, use basic functions & file types
- Basic knowledge using Microsoft Word
- Degree Preferences: Associate’s Degree in Computer Science or related discipline a plus, or equivalent work experience
- Hands-on experience with Windows and MAC operating systems
- Training other staff members on effective troubleshooting and diagnosing techniques
- Customer follow up to ensure complete resolution of issues
- Possess at all times the drive to provide excellent customer service and experience
- Prioritization and multitasking of assigned workload
Salary is commensurate with qualifications. A full benefits package is being offered including health, life, disability insurance, 401(K), paid holidays, flex days, vision, and tuition reimbursement.
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LDP Inc. is an Equal Opportunity Employer.
How to Apply
Please forward (fax, mail or e-mail) resume detailing job history and salary requirements when applying. Use any of the methods below. No phone calls please.
E-mail
Resumes can be submitted to hrdept@leaderservices.com. Attachments should be in standard word-processing formats (Microsoft Word, RTF, PDF, etc.), or as text in the body of an e-mail.
Postal Mail
Resumes can be submitted via postal mail to:
Leader Services
Attention: Human Resources Director
PO Box O
Hazleton, PA 18201
Fax
Fax resumes to (570) 454-1310, Attention: Human Resources Director.