Careers at Leader Services

Primary responsibilities include providing first level phone support to all customers, logging and escalating calls; providing on-site customer training to groups of 2-50 people - requires in-state travel and overnight stays. The successful candidate will have a pleasant telephone voice and manner, excellent verbal, written, grammar, communication and public speaking skills, and the ability to type efficiently.

Qualifications:

• Ability to listen carefully to customer issues and properly investigate, solve and document them into tracking software
• Microsoft Excel knowledge: reformatting, use basic functions & file types
• Basic knowledge using Microsoft Word
• Degree Preferences: Associate’s Degree in Computer Science or related discipline a plus, or equivalent work experience
• Hands-on experience with Windows and MAC operating systems
• Training other staff members on effective troubleshooting and diagnosing techniques
• Customer follow up to ensure complete resolution of issues
• Possess at all times the drive to provide excellent customer service and experience
• Prioritization and multitasking of assigned workload

Salary is commensurate with qualifications. A full benefits package is being offered including health, life, disability insurance, 401(K), paid holidays, flex days, vision, and tuition reimbursement.