LDP Inc. d/b/a Leader Services is currently accepting applications for a Technical Writer position in our Hazleton office.

A college degree in Communications, English, or a technology field is required. Recent college graduates are encouraged to apply.

The ideal candidate for this position will possess the following qualities:

• Excellent communication skills, both written and oral
• Strong time management ability
• Must be comfortable writing from technical perspective, multiple projects per day
• Keen attention to detail
• Ability to work independently

Responsibilities:

• Working on RFP’s and other supporting documents
• Developing and updating user guides for our web applications
• Creation of materials for our education solutions
• Creation of newsletters
• Proficiency level in Excel, Word, and Adobe Creative Cloud.

Salary is commensurate with qualifications. A full benefits package is being offered, including health, life, disability insurance, 401(K), paid holidays, flex days, vision, and tuition reimbursement. No relocation is being offered.

LDP, Inc. d/b/a Leader Services is an Equal Opportunity Employer

LDP Inc. d/b/a Leader Services is currently accepting applications for a Business Analyst position in our Hazleton office.

Primary responsibilities include providing first level phone support to all customers, logging and escalating calls; providing on-site customer training to groups of 2-50 people - requires in-state travel and overnight stays. The successful candidate will have a pleasant telephone voice and manner, excellent verbal, written, grammar, communication and public speaking skills, and the ability to type efficiently

The ideal candidate for this position will possess the following qualities:

• Ability to listen carefully to customer issues and properly investigate, solve and document them into tracking software
• Microsoft Excel knowledge: reformatting, use basic functions & file types
• Basic knowledge using Microsoft Word
• Degree Preferences: Associate’s Degree in Computer Science or related discipline a plus, or equivalent work experience
• Hands-on experience with Windows computers in a professional capacity and MAC operating systems
• Training other staff members on effective troubleshooting and diagnosing techniques
• Customer following up to ensure complete resolution of issues
• Possess at all times the drive to provide excellent customer service and experience
• Prioritization and multitasking of assigned workload

Salary is commensurate with qualifications. A full benefits package is being offered, including health, life, disability insurance, 401(K), paid holidays, flex days, vision, and tuition reimbursement. No relocation is being offered.

LDP, Inc. d/b/a Leader Services is an Equal Opportunity Employer